So I tried to slow way down at work and not rush the call or convince the caller it is over in a attempt to perhaps improve the quality the customer thinks is there. Well it kinda worked. I still took more than 20 calls and beat out most of the team. Oh well.
Tomorrow is like Friday as far as work goes. Hopefuly it will be like the end of today. Some people went around 20min between calls.
Hopefuly weather is good for trip and while at the place I want to take some pictures damnit. It will be fun even if weather is suck.
Posted by Ben at November 23, 2004 07:30 PMThey actually want you to slow down? AWESOME!
Posted by: Nathan on November 23, 2004 09:39 PMthey havent said anything to me. So they might but they havent told me if they did. This was/is a self attempt.
Posted by: ben on November 24, 2004 07:20 AMhmm...calls, customer service, team.... there aren't too many call centers around here. Could you possibly work for a finance company? Maybe we work at the same place...are you asked to push insurance?
Even if you don't, I feel your pain or your apathy or whatever. Been doing this for two years and I am glad it's over the phone otherwise I'd have bitch slapped many customers long ago.
Nope. Not asked to push insurance. I don't deal with money at all (other than paycheck) in my job on the phones.
Posted by: ben on November 24, 2004 09:13 AMI am asked to push insurance in my call center, so I know right where you are coming from.
Posted by: Tiffany on November 24, 2004 09:46 AM