So I got to escalate a customer today. An escalation isn't a big deal here but it does mean time and resources of higherups will be spent dealing with the escalated one. He escalated because he didn't feel a download was going fast enough and there was nothing I could do for him. This pissed me off pretty good.

Then I get home and there was another UPS sticker. This time 2 packages. This means they tried to deliver my package from yesterday again even though I attempted to tell them to hold it for pickup today. So I told them to hold the packages again and called. Then a little while later got a call saying we could come pick them up. I had attempted to pick the package up after work but would have failed for a couple reasons the frist of them is that the map to there location from yahoo was really wrong. The second is their supposed biz hours were done at 5:30. But they called and had the packages so we got them. Tiff has her present and I have another beta for the PS2.

But tomorrow is Friday. Thats a good thing.