I have the fortune of sitting next to some great techinical people at work with some pretty good people skills. I also have the fortune of talking to many of the same people they talk to on the phone. But when you have a customer freaking out because his files are gone by nobodys fault but his for a I would be would be a configuration issue and doesnt have a back up and most likely never had a backup of his data which suddenly was very important.
PEOPLE ! if your data is of ANY VALUE for CRAP SAKE back it the FUCK UP ! If you lose your data I dont care. If I lose my data I know it was my damn fault and don't blame a company or someone else. Your data, your companys data (if your the admin) is your damn job if you can't do it and get busted no doing it don't blame me. Yes as a geek I'm lazy and as an admin I'm sure you are too but they have devices and software to automaticaly back your data up on a schedule.
Own your actions, own your problems. Don't blame me or my friends or a product.
Posted by Ben at January 05, 2006 08:55 PMI like to calmly explain that they are not really angry at me, they are angry at themselves for not having an active backup regimine. Then I tell them their time would be better spent reading the classified ads.
Well I don't really, it's never come up.
Posted by: Nathan on January 5, 2006 09:20 PMthey should make your rant a pre-recorded message that callers hear before you guys pick up.
Posted by: dusty on January 6, 2006 01:51 PM